As discussions around Artificial Intelligence (AI) continue to grow, so do concerns about its potential impact on jobs. However, Google Cloud CEO Thomas Kurian has offered a reassuring perspective, stating that AI is not here to replace workers, but to empower them.
Speaking about the company’s AI-powered Customer Engagement Suite, Kurian emphasized that the technology is designed to assist service teams, not prompt layoffs. The platform enables faster response times to customer queries, improving overall user experience and efficiency -- without reducing human workforce.
Echoing this sentiment, Google CEO Sundar Pichai recently noted that AI has led to a 10% increase in productivity among Google engineers. According to Pichai, AI helps teams focus on more creative and impactful tasks, supporting innovation rather than limiting human potential.
Both tech leaders agree that AI should be viewed as a collaborative tool rather than a threat. Kurian added that while initial reactions to AI often involve fear of job loss, real-world application shows otherwise. Instead, AI is proving to be a valuable asset in helping employees adapt to rapid industry changes and stay competitive.
As AI continues to evolve, its role as an enabler -- not a disruptor -- becomes more apparent. The message is clear: AI is here to support human intelligence, not replace it.